Mixdesk
AI customer engagement platform: AI agents, omnichannel inbox, and automation for global teams.
At a glance
Free + paid · Source review 2026-11-04- Price & billing
Free verified: the Free plan has no time limit and needs no card, but does not include AI Agents. Pro includes 5,000 AI messages a month and Expert 30,000; extra AI messages cost $100 per 10,000, and prices are stated in USD with channel-provider fees separate.
- Free allowance
Free verified: the Free plan has no time limit and needs no card, but does not include AI Agents.
- Best suited to
Global teams handling customers across WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat, and email in one shared workspace.; Teams that want AI agents to resolve common questions around the clock and qualify leads, with human handoff when needed.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Global teams handling customers across WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat, and email in one shared workspace.; Teams that want AI agents to resolve common questions around the clock and qualify leads, with human handoff when needed.
Limits and trade-offs
Users who need AI Agents on the Free plan, since the pricing page states the Free plan does not include AI Agents.; Users who expect channel-provider fees to be included, since WhatsApp Business Platform fees are set and billed by Meta separately from a Mixdesk plan.
Plans and free allowances
Free verified: the Free plan has no time limit and needs no card, but does not include AI Agents. Pro includes 5,000 AI messages a month and Expert 30,000; extra AI messages cost $100 per 10,000, and prices are stated in USD with channel-provider fees separate.
Evidence
Official homepage ↗ (reviewed 2026-11-04), Official pricing page ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Mixdesk
Mixdesk is an AI customer engagement platform for global teams that combines an AI agent, an omnichannel inbox, automation, marketing campaigns, collaboration, and data insights across WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat, and email. Every plan includes unlimited teammates and contacts with no per-seat fees, and the Free plan has no time limit and needs no card, though it does not include AI Agents.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Mixdesk
- Global teams handling customers across WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat, and email in one shared workspace.
- Teams that want AI agents to resolve common questions around the clock and qualify leads, with human handoff when needed.
When to choose something else
- Users who need AI Agents on the Free plan, since the pricing page states the Free plan does not include AI Agents.
- Users who expect channel-provider fees to be included, since WhatsApp Business Platform fees are set and billed by Meta separately from a Mixdesk plan.
A practical starting workflow
- Start with one channel, add approved knowledge, and test replies and human handoff.
- Bring every channel into the shared omnichannel inbox and give each conversation a clear owner.
- Let the AI agent resolve common questions, qualify leads, and route them, then review performance in data insights.
Check before committing
- Only the Free plan fact is recorded as a contract fact; AI message top-ups and paid tiers are described as page observations in the price note.
- Review is limited to the official homepage and pricing page text read on 2026-11-04; no product run, no account, no purchase.
Common questions
What is Mixdesk?
An AI customer engagement platform with an AI agent, omnichannel inbox, automation, marketing campaigns, collaboration, and data insights.
What is free?
The Free plan has no time limit and needs no card, but does not include AI Agents; every new workspace also gets a 3-day trial with Expert-level capabilities.
Does Mixdesk charge per seat?
No: every plan includes unlimited teammates and contacts, and users pay for the platform and the AI, never for the people invited.
Compare approaches for this task
- Miniloop — Teams with a large existing CRM bill that want a custom system built around their actual workflows and integrations.; Teams that want to add users without per-seat price increases, since Miniloop charges no per-seat fees.
- Monobot CX — Contact centers that want voice agents to automate repetitive conversations such as identity verification, order status, scheduling, and lead qualification.; Teams that want one credit balance to spend across chat, voice, calls, and transcription as needs shift.
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.