HelpLoom
Affordable customer support: live chat, help centre and AI, live in 3 minutes.
At a glance
Price not confirmed · Source review 2026-11-04- Price & billing
The pricing page read lists Free at $0 per month forever with 30 active threads per month and 3 team seats, Base at $29 per month with unlimited threads and team members, and Plus at $59 per month with 5,000 AI messages per month and a 250 MB knowledge base; the page read names no currency for these amounts, so no settled charge is recorded here.
- Free allowance
The pricing page read lists Free at $0 per month forever with 30 active threads per month and 3 team seats, Base at $29 per month with unlimited threads and team members, and Plus at $59 per month with 5,000 AI messages per month and a 250 MB knowledge base; the page read names no currency for these amounts, so no settled charge is recorded here.
- Best suited to
Small businesses that want affordable live chat, help centre and AI support.; Teams that want unlimited agents and threads without per-agent pricing.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Small businesses that want affordable live chat, help centre and AI support.; Teams that want unlimited agents and threads without per-agent pricing.
Limits and trade-offs
Positioned against enterprise complexity, so it is not an enterprise support suite.; Free plan limited to 30 threads and 3 seats.
Plans and free allowances
The pricing page read lists Free at $0 per month forever with 30 active threads per month and 3 team seats, Base at $29 per month with unlimited threads and team members, and Plus at $59 per month with 5,000 AI messages per month and a 250 MB knowledge base; the page read names no currency for these amounts, so no settled charge is recorded here.
Evidence
Helploom homepage ↗ (reviewed 2026-11-04), Helploom pricing ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at HelpLoom
Helploom is affordable customer support software that just works, with a beautiful, calm support experience built for the rest of us: no enterprise costs or complexity, live in 3 minutes. It offers unlimited customer support starting free, with a live chat widget, a help centre and, on Plus, a custom-trained AI agent on autopilot. The homepage compares Helploom against Crisp, Intercom, Help Scout and Zendesk, with unlimited agents and users, unlimited live chat and help centre on Base, and AI at $59 per month on Plus, and reports savings against Intercom, Crisp and Help Scout.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose HelpLoom
- Small businesses that want affordable customer support with live chat, a help centre and AI, without enterprise costs or complexity.
- Teams that want unlimited agents and threads on Base, rather than per-agent pricing.
When to choose something else
- Large enterprises that need complex enterprise-grade support suites, since Helploom is designed for businesses that want no enterprise costs or complexity.
- Teams that only need a standalone help centre with no live chat or AI, since Helploom bundles chat, help centre and AI together.
A practical starting workflow
- Start free and add the customisable live chat widget to the site.
- Build the help centre with the core essentials, then the advanced help centre on Base.
- Connect Slack notifications so the team stays notified of conversations.
- Turn on the custom-trained AI autopilot on Plus, trained on PDFs, docs or URLs.
Check before committing
- The Free plan is limited to 30 active threads per month and 3 team seats, so growing teams need Base or Plus.
- Plus AI is capped at 5,000 AI messages per month and a 250 MB knowledge base, so larger knowledge bases need a higher arrangement.
- Comparison figures against Crisp, Intercom, Help Scout and Zendesk are vendor-published, so they should be checked against those vendors' current pages.
Common questions
What is Helploom?
Helploom is affordable customer support software with a live chat widget, help centre and AI agent, presented as support that just works, live in 3 minutes.
What does Helploom include?
Live chat with a customisable widget, a help centre, Slack notifications and, on Plus, a custom-trained AI autopilot.
What does Helploom cost?
The pricing page lists Free at $0 per month forever, Base at $29 per month with unlimited threads and team members, and Plus at $59 per month with AI autopilot.
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Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.