Heidi vs Upheal
Heidi is the generalist scribe; Upheal is the therapist's EHR. Heidi (heidihealth.com) offers ambient AI documentation for clinicians across specialties with a genuinely free tier for unlimited AI documentation, and paid Clinician seats from A$120 per user per month (A$85 billed yearly) and Practice at A$130 per user per month billed annually, Enterprise custom, per the October 2026 pricing page in the current record; note prices are in Australian dollars. Upheal is built only for therapists: free basic notes, AI Notes at $39 per month, and a full EHR at $1 per session or EHR Pro at $99 per month flat, per the official review on 2026-11-02; the old draft's '$1 per session capped at $69 per month' is corrected, as no $69 cap appears in the current record. A physician documenting visits picks Heidi; a therapist who also needs scheduling, billing and treatment plans picks Upheal. This comparison does not constitute medical advice. No hands-on testing was done for this comparison.
| Decision point | Heidi | Upheal |
|---|---|---|
| Best suited to | Physicians, specialists, and clinics drowning in after-hours charting who want ambient documentation with a genuinely free tier, plus teams needing strong compliance certifications across regions. | Getting AI therapy notes in minutes and running a therapy practice in one place. |
| Plans and cost | Free tier (unlimited AI documentation); Clinician from A$120/user/month (A$85 billed yearly); Practice A$130/user/month billed annually; Enterprise custom. From heidihealth.com pricing page. Prices as of Oct 2026. | Free $0 per month; AI Notes $39 per month flat with unlimited sessions; Pay-as-you-go EHR $1 per session; EHR Pro $99 per month flat. |
| Limitations | Heidi is a documentation aid, not a clinical decision-maker: generated notes must be reviewed and signed by the clinician, who remains responsible for accuracy. Pricing is listed in Australian dollars | Free plan limits AI notes to past sessions and caps AI Assistant chat monthly; card and claim fees apply per use. |
Use the same input
Document five sessions in each tool, therapy sessions in Upheal, general medical visits in Heidi. Compare note accuracy, editing effort, and what happens to the note after it is signed.
What a successful result must preserve
The tool must turn real session audio into accurate clinical notes, keep patient data compliant, and price transparently for the clinician's caseload in the stated currency.
Evidence and test status
Comparison of the vendors' published positioning and the current tool records reviewed 2026-11-01/02. No hands-on test was run; no quality winner is declared.
- Heidi — Official website ↗ (reviewed 2026-10-24)
- Upheal — Official Upheal homepage and pricing ↗ (reviewed 2026-11-02)