Circleback vs Fireflies.ai
Circleback offers free unlimited meetings with 30-day history; Pro is $15/user/month billed annually ($18 monthly) with unlimited history and automations, Business $25 annual ($29 monthly), Enterprise $35 annual with SSO/SCIM and HIPAA (verified Oct 2026). It captures via bot, botless desktop, mobile and Apple Watch, and pushes action items into 1,000+ integrations. Fireflies.ai offers free transcription — three meeting transcriptions by default, with Auto Join unlocking unlimited transcription for supported meetings and recordings — with about 400 minutes of storage (the applicable unit is unconfirmed: the pricing page says per team, the Free-plan guide says per seat) and 20 one-time AI credits per seat; Pro is $10/seat/month billed annually ($18 monthly), Business $19 annual ($29 monthly) with conversation intelligence and CRM sync, Enterprise $39 annual with HIPAA (verified Oct 2026); AI features consume plan AI credits, metered by plan. Pick Circleback for automation depth and flexible capture; pick Fireflies for the largest integration ecosystem and conversation-intelligence analytics, while watching the per-plan AI-credit allowance on heavy use. No hands-on test was run; no winner declared.
| Decision point | Circleback | Fireflies AI |
|---|---|---|
| Best suited to | Teams that live in meetings and want meticulous notes, automatically assigned action items, and a searchable record across online and in-person conversations. | Teams that search meeting records and route reviewed summaries into follow-up work. |
| Plans and cost | The Free plan is $0 per user per month with unlimited meetings. Pro is $15 per user per month billed annually or $18 billed monthly, Business is $25 billed annually or $29 billed monthly, and Enterprise is $35 per user per month billed annually. | Free is available, with limited AI summaries. The pricing page lists 400 minutes of storage per team, while the Free-plan help page says per seat; the account-level unit remains unresolved. Pro or higher is required for downloads of transcripts, summaries and recordings. |
| Limitations | Free lists 30-day meeting and recording history and limited automations. Pro lists unlimited meeting history and one year of recording storage; Business lists two years; Enterprise lists unlimited recording storage. Automations and other integrations depend on plan. No Linux app was established in the reviewed pages. | Official pages disagree on the Free storage unit: the pricing page says 400 minutes per team, while the Free-plan help article says per seat. Confirm the account entitlement. Storage is a finite capacity, not a monthly refill. Desktop Take Notes does not save replayable media. |
Use the same input
Your sales team wants meeting notes and follow-ups to sync automatically into the CRM and task tools after every client call, with almost no manual work.
What a successful result must preserve
Compare by automation and integration depth, AI usage billing (transcription/storage minutes vs per-plan AI credits), capture methods and compliance tiers.
Evidence and test status
Pricing and feature comparison based on publicly available information. Plan prices, allowances and feature claims below come from the two vendors' official pricing and feature pages plus recent third-party pricing reads, re-checked October 2026. We did not run a hands-on test on either tool; no quality winner is declared.
- Circleback — Circleback - AI Notetaker, Automations, and Company Brain ↗, Pricing - Circleback ↗
- Fireflies AI — Official plans ↗ (reviewed 2026-10-25), Official Free storage and AI-credit limits ↗ (reviewed 2026-10-25), Official recording notice controls ↗ (reviewed 2026-10-15), Official exports and downloads ↗ (reviewed 2026-10-15), Official desktop capture output ↗ (reviewed 2026-10-15)