Zonka Feedback
An AI customer feedback and intelligence platform: capture feedback at every touchpoint, unify it, and close the loop with action and automation.
At a glance
Price not confirmed · Source review 2026-11-04- Price & billing
No plan amounts are shown; pricing is custom. Feedback Management pricing is primarily based on the number of responses, AI Feedback Intelligence pricing on data credits, with the option to bundle both, and the team provides a custom quote tailored to needs. A 14-day free trial is offered. No charge fact is asserted.
- Free allowance
A 14-day free trial is offered.
- Best suited to
CX teams that want surveys everywhere plus AI analysis of open text, since Zonka pairs multichannel survey capture with AI Feedback Intelligence for themes, sentiment, and impact.; Teams that want custom pricing by volume, since Feedback Management is priced by responses and AI Feedback Intelligence by data credits, with a custom quote.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
CX teams that want surveys everywhere plus AI analysis of open text, since Zonka pairs multichannel survey capture with AI Feedback Intelligence for themes, sentiment, and impact.; Teams that want custom pricing by volume, since Feedback Management is priced by responses and AI Feedback Intelligence by data credits, with a custom quote.
Limits and trade-offs
Buyers who want a single published plan price, since Zonka offers separate plans for Feedback Management and AI Feedback Intelligence with a custom quote tailored to needs.; Buyers who want AI Feedback Intelligence at the core-plan price, since it is described as an add-on with its own data-credit pricing.
Plans and free allowances
No plan amounts are shown; pricing is custom. Feedback Management pricing is primarily based on the number of responses, AI Feedback Intelligence pricing on data credits, with the option to bundle both, and the team provides a custom quote tailored to needs. A 14-day free trial is offered. No charge fact is asserted.
Evidence
Zonka homepage ↗ (reviewed 2026-11-04), Zonka pricing ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Zonka Feedback
Zonka Feedback is an AI customer feedback and intelligence platform with two products: Feedback Management, the core platform for creating and distributing surveys across channels, capturing feedback in real time, measuring CX metrics, and closing the loop with automation; and AI Feedback Intelligence, a GenAI-powered analytics platform that unifies feedback from surveys, tickets, reviews, and more, analyzing sentiment, themes, and trends into real-time, actionable insights. Capture covers offline, email, SMS, WhatsApp, website, in-product, and in-app touchpoints, with an MCP server making CX data queryable in Claude, ChatGPT, and more.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Zonka Feedback
- CX teams that want surveys everywhere plus AI analysis of open text, since Zonka pairs multichannel survey capture with AI Feedback Intelligence for themes, sentiment, and impact.
- Teams that want custom pricing by volume, since Feedback Management is priced by responses and AI Feedback Intelligence by data credits, with a custom quote.
When to choose something else
- Buyers who want a single published plan price, since Zonka offers separate plans for Feedback Management and AI Feedback Intelligence with a custom quote tailored to needs.
- Buyers who want AI Feedback Intelligence at the core-plan price, since it is described as an add-on with its own data-credit pricing.
A practical starting workflow
- Capture feedback at every touchpoint with multichannel surveys, including offline, email, SMS, WhatsApp, digital, website, in-product, and in-app.
- Measure NPS, CSAT, and CES, and view real-time analytics with role-based dashboards.
- Unify feedback from surveys, helpdesk tickets, live chat, and reviews into one intelligence hub with themes, entities, and sentiment.
- Close the loop with case management, real-time alerts and digests, and CX automation and workflows.
Check before committing
- No plan amounts appear in the pricing text read; response-based and credit-based custom quotes are the pricing model, not a price list.
- The homepage notes GetFeedback Direct shuts down December 31, 2026, with migration to Zonka in a week without rebuilding; treat that as a migration offer, not as a Zonka price.
- Data hosting is offered in the US, Europe, Australia, and India, with ISO 27001 certification and GDPR and HIPAA compliance stated.
Common questions
What is the difference between Feedback Management and AI Feedback Intelligence?
Feedback Management is the core platform for creating and distributing surveys, capturing feedback in real time, measuring CX metrics, and closing the loop; AI Feedback Intelligence unifies feedback from surveys, tickets, reviews, and more and analyzes it for sentiment, themes, and trends.
How are the products priced?
Separate plans for Feedback Management and AI Feedback Intelligence, with the option to bundle both; pricing is primarily based on responses for Feedback Management and data credits for Feedback Intelligence, with a custom quote tailored to needs.
What is the onboarding process?
A kickoff to align on goals, followed by configuration of surveys, workflows, and integrations, with role-based training and launch guidance.
Where is data stored?
In the US, Europe, Australia, or India, depending on organizational needs, as the FAQ states.
Compare approaches for this task
- Zigpoll — Shopify stores that want to know which channel really drove each sale, since Zigpoll's attribution surveys sort write-ins and follow-ups into channels.; Stores that want surveys at checkout and at exit, since Zigpoll offers post-purchase surveys right at checkout and exit-intent surveys for visitors who leave without buying.
- Zefi AI — Product and customer-experience teams that want one system for feedback collection, structuring, and analytics, since Zefi covers in-app surveys, smart NPS and CSAT, AI-assisted analysis, and workflow automation.; Teams that want a tailored quote by usage, since the pricing page offers Scale and Growth tiers with a tailored quote instead of published amounts.
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.