Xurrent
AI-powered service and incident management on one ITxM platform.
At a glance
Price not confirmed · Source review 2026-11-04- Price & billing
Pricing tiers are listed by platform users per month: Starter with 10 platform users per month, Corporate with 50 and Enterprise with 100, with functionality expanding from ITSM to ITSM plus ESM and then unlimited ESM. No amounts are listed on the pricing page as read, so no charge fact is recorded. A free proof of concept is offered.
- Free allowance
A free proof of concept is offered.
- Best suited to
IT and enterprise service teams that want unified IT operations and service management with AI-powered incident response.; Organizations that want service health status pages, an integration platform and an AI fabric across IT and the enterprise.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
IT and enterprise service teams that want unified IT operations and service management with AI-powered incident response.; Organizations that want service health status pages, an integration platform and an AI fabric across IT and the enterprise.
Limits and trade-offs
Starter covers ITSM functionality only, so teams that need ESM must move to Corporate or Enterprise.; Corporate is presented for organizations up to 5,000 employees, so larger organizations need Enterprise.
Plans and free allowances
Pricing tiers are listed by platform users per month: Starter with 10 platform users per month, Corporate with 50 and Enterprise with 100, with functionality expanding from ITSM to ITSM plus ESM and then unlimited ESM. No amounts are listed on the pricing page as read, so no charge fact is recorded. A free proof of concept is offered.
Evidence
Xurrent homepage ↗ (reviewed 2026-11-04), Xurrent pricing ↗ (reviewed 2026-11-04), Xurrent features ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Xurrent
Xurrent is ITxM: AI-powered service and incident management on a unified platform, with Xurrent ITSM for AI-powered service management and Xurrent IMR for AI-native incident management and response. Its platform brings together Sera AI, an AI fabric woven across the platform that brings together signals, service data and workflows to reduce noise, focus teams and accelerate action, with status pages to communicate service health in real time and an integration platform to connect Xurrent with the full stack. It offers a global partner ecosystem with a partner finder and partner program, and pricing tiers by platform users per month for smaller organizations, SMB organizations up to 5,000 employees, and enterprises with more than 5,000 employees.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Xurrent
- IT service and incident teams that want AI-powered service management and AI-native incident response in one platform.
- Enterprises that want unified IT operations with status pages, integrations and an AI layer across service data.
When to choose something else
- Teams that need ESM on the Starter tier, since Starter covers ITSM functionality only.
- Organizations with more than 5,000 employees that want the Corporate tier, since Corporate is presented for organizations up to 5,000 employees.
A practical starting workflow
- Start with the unified ITxM platform for service management and incident response.
- Use Sera AI to bring together signals, service data and workflows, reducing noise and focusing teams.
- Communicate service health in real time with status pages.
- Integrate Xurrent with the full stack through the integration platform, and scale tiers by platform users.
Check before committing
- Pricing is by platform users per month, with Starter at 10, Corporate at 50 and Enterprise at 100 platform users per month.
- Functionality expands by tier: ITSM, then ITSM plus ESM, then ITSM plus unlimited ESM.
- A free proof of concept is offered, with support to evaluate and close the contract.
Common questions
What is Xurrent?
Xurrent is ITxM: AI-powered service and incident management, with Xurrent ITSM for service management and Xurrent IMR for AI-native incident management and response.
What is Sera AI?
Sera AI is the AI fabric woven across the Xurrent platform, bringing together signals, service data and workflows to reduce noise, focus teams and accelerate action.
What are the Xurrent pricing tiers?
Starter has 10 platform users per month with ITSM, Corporate has 50 with ITSM plus ESM, and Enterprise has 100 with ITSM plus unlimited ESM.
Compare approaches for this task
- Zendesk — Mid-size to enterprise teams running ticketed support with SLAs, multiple brands, compliance needs, or complex routing
- Intercom — Support teams that want an AI-first helpdesk: Fin resolves routine questions autonomously while agents handle the rest in a modern omnichannel inbox. Good for SaaS and ecommerce companies where chat i
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.