Voiceflow
A tool to build and deploy AI customer support agents.
At a glance
Price not confirmed · Source review 2026-10-24- Price & billing
Free; Pro $60/editor/mo, Business $150/editor/mo, +$50/mo per extra editor, Enterprise custom. Usage billed per message ($0.005) plus model tokens; phone orchestration $0.05/min (Orchestration → Phone usage; LLM, STT and TTS billed separately). Verified Oct 2026. Phone-usage classification re-checked 2026-10-31.
- Free allowance
Free; Pro $60/editor/mo, Business $150/editor/mo, +$50/mo per extra editor, Enterprise custom.
- Best suited to
Builders and agencies shipping custom support or sales agents who need visual logic design, voice support, and integration depth.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Builders and agencies shipping custom support or sales agents who need visual logic design, voice support, and integration depth.
Limits and trade-offs
You pay three ways: base subscription, per-editor seats ($50/mo each beyond the first), and usage credits per message plus model tokens. Model the real monthly cost from message volume before committi
Plans and free allowances
Free; Pro $60/editor/mo, Business $150/editor/mo, +$50/mo per extra editor, Enterprise custom. Usage billed per message ($0.005) plus model tokens; phone orchestration $0.05/min (Orchestration → Phone usage; LLM, STT and TTS billed separately). Verified Oct 2026. Phone-usage classification re-checked 2026-10-31.
Evidence
Official website ↗ (reviewed 2026-10-24)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-10-24. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Voiceflow
Voiceflow is a conversational AI builder platform for chat and voice agents. Teams design agents in a visual canvas, connect knowledge bases, 50+ integrations and telephony, and deploy to web, messaging channels and voice, with usage billed per message plus model tokens.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Voiceflow
- Builders and agencies shipping custom support or sales agents who need visual logic design, voice support, and integration depth.
- Teams that want deployment to webchat, messaging, and voice with per-message cost visible in test runs.
When to choose something else
- Non-technical teams that want a chatbot live in an afternoon without designing conversation logic.
- Very high-volume deployments sensitive to per-message costs.
A practical starting workflow
- Design the conversation in the visual canvas. Connect your knowledge base and integrations (CRM, calendar, APIs). Test with real runs showing per-message cost. Deploy to webchat, WhatsApp or voice.
- Review the output and adjust inputs based on results.
- Review the output and adjust inputs based on results.
Check before committing
- You pay three ways: base subscription, per-editor seats ($50/mo each beyond the first), and usage credits per message plus model tokens. Model the real monthly cost from message volume before committing; advanced models burn credits faster than expected.
- Pricing and feature availability may change; confirm current terms on the official website before committing.
Common questions
How much does Voiceflow cost?
Free tier; Pro $60/editor/mo (10K credits), Business $150/editor/mo (30K credits), extra editors $50/mo each, Enterprise custom. Higher credit tiers available. Verified Oct 2026.
How does Voiceflow billing work?
Credits are dollars on self-serve plans: each customer message costs $0.005, phone orchestration $0.05/min (Orchestration → Phone usage; LLM, STT and TTS billed separately), plus per-token model costs. The plan fee converts into usage credit.
Does Voiceflow support voice agents?
Yes, it supports both chat and voice agents, including telephony deployment.
Compare approaches for this task
- ChatWize.ai — Website owners who want an AI support chatbot with OpenAI models and human handoff.; Teams that want a free chatbot to test before paying.
- IntoChat — Shops, studios and service companies across Europe that answer repeat questions first and follow up faster.; E-commerce, real-estate, SaaS, healthcare and hospitality sites with public content to answer from.
- Gong — Sales organizations of 50+ seats with process discipline that will act on conversation insights and can support the implementation effort.
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.