User Evaluation
A tool that provides insights from customer conversations.
At a glance
Paid · Source review 2026-11-02- Price & billing
Own people $10, screened panel $39 and professionals $99 per interview including recruitment; first three interviews free, no card required.
- Free allowance
Own people $10, screened panel $39 and professionals $99 per interview including recruitment; first three interviews free, no card required.
- Best suited to
Getting customer answers with proof clips instead of unverified claims.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Getting customer answers with proof clips instead of unverified claims.
Limits and trade-offs
Per-interview pricing; three interviews are not a sample for percentages.
Plans and free allowances
Own people $10, screened panel $39 and professionals $99 per interview including recruitment; first three interviews free, no card required.
Evidence
Official User Evaluation homepage ↗ (reviewed 2026-11-02)
Official published page review; no authenticated product test
Dates: Last reviewed 2026-11-02. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at User Evaluation
User Evaluation runs AI customer interviews with evidence: an AI interviewer speaks with screened people for you, and each claim in the study report links to the clip it comes from.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose User Evaluation
- A team wanting to know why trial users leave in week two, or why customers actually cancel, with proof clips.
- A product team wanting AI agents to use the live product for weeks, with session replays and real people confirming findings.
- A researcher wanting a study report in 48 hours, with transcripts, themes, confidence levels and next tests.
When to choose something else
- A team wanting percentages from a large sample should note three interviews show the cause, not a sample for percentages.
- A buyer wanting a flat subscription will find per-interview pricing instead.
A practical starting workflow
- Type the question: Eva writes a draft study in seconds, with a guide of five questions and a screener, and no interview starts before approval.
- Let real people answer on a live voice call with the AI moderator, or let Swarm agents use the product for weeks with session replays.
- Read the study report in 48 hours, where each claim links to the clip it comes from, and export it to PPTX, DOCX, PDF, Markdown or CSV.
Check before committing
- Each action that costs money shows the total first and nothing starts before approval, per the page.
- Low-quality participants can be flagged and replaced free, with each study getting the participants it paid for.
- This entry describes published homepage features and does not compare interview quality through testing.
Common questions
Are these real people or AI personas?
Real people: the moderator is an AI, the participant is a screened person on a live voice call, paid for their time, with no simulated participants sold or mixed in.
What does Swarm do?
Swarm registers AI agents as users of the product; each agent keeps a real account and comes back for many weeks, doing what customers do, with each problem getting a clip from the session replay.
What do interviews cost?
Your own people cost $10, everyday people from the screened panel cost $39, and professionals screened by role and seniority cost $99, with the price including recruitment; the first three interviews are free.
What do I get in 48 hours?
Recordings, transcripts and a study report, where each claim has a citation that plays its clip, plus themes, a confidence level for each theme and a list of next tests.
Compare approaches for this task
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.