Twig
A tool for customer support.
At a glance
Paid · Source review 2026-11-02- Price & billing
Starter $49 per month and Growth $499 per month on the observed homepage; every plan starts with a 15-day free trial, voice included, no credit card.
- Free allowance
Starter $49 per month and Growth $499 per month on the observed homepage; every plan starts with a 15-day free trial, voice included, no credit card.
- Best suited to
Answering every call, text and web chat 24/7 and booking appointments for small service businesses.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Answering every call, text and web chat 24/7 and booking appointments for small service businesses.
Limits and trade-offs
Sera does not quote premiums or loan rates; booking and live transfers are on Growth and above.
Plans and free allowances
Starter $49 per month and Growth $499 per month on the observed homepage; every plan starts with a 15-day free trial, voice included, no credit card.
Evidence
Official Twig homepage and plans ↗ (reviewed 2026-11-02)
Official published page review; no authenticated product test
Dates: Last reviewed 2026-11-02. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Twig
Twig offers Sera, an AI receptionist that picks up 24/7 by phone, text and chat, answers customer questions, qualifies callers and puts appointments on the team's calendar.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Twig
- A small business loses customers to voicemail during lunch or after hours and needs every call answered.
- An insurance agency, dental practice or mortgage lender wants after-hours intake and booking without quoting premiums or rates.
- A busy front desk wants missed-call recovery, live transfers and multi-language conversations on a higher plan.
When to choose something else
- A business needs a receptionist to quote a premium, bind coverage or quote loan rates, which the homepage says Sera does not do.
- A team that cannot forward its phone line or paste its website content cannot complete the stated setup.
A practical starting workflow
- Paste the business website and forward the phone line; most businesses are live in under 30 minutes.
- Let Sera answer every call, text and web chat 24/7 and ask the qualifying questions for the caller's need.
- When Sera can book, put the appointment on the calendar and confirm it by text, including any forms the caller needs.
- When Sera cannot answer, have her take the details and hand off to the team with the full conversation instead of guessing.
- Review the intake or transcript sent to the team, such as a quote intake sent to a producer.
Check before committing
- Revenue-recovery figures on the homepage are estimates, not promises, and actual results depend on call mix and booking rate.
- Appointment booking, missed-call text-back, live transfers and multi-language conversations are included on Growth and above, not every plan.
- This entry describes published homepage features and does not compare call quality through testing.
Common questions
What is Sera?
Sera is an AI receptionist: she answers every call, text and web chat 24/7, qualifies the caller, and books them with the team.
How much does Sera cost?
Plans start at $49/mo, after a 15-day free trial, voice included, with no credit card and no contract.
How long does setup take?
Most businesses are live in under 30 minutes: paste the website, then forward the line.
What happens when Sera cannot answer?
She does not guess; she takes the details and hands off to the team with the full conversation.
Compare approaches for this task
- Vapi — Building and deploying voice AI agents at scale.
- TypingMind — People with their own model API keys who want one polished, one-time-purchase chat frontend
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.