Social Intents
A tool to integrate live chat and chatbots for customer engagement and support.
At a glance
Paid · Source review 2026-11-02- Price & billing
Official homepage reviewed 2026-11-02: 14-day free trial, no credit card required; Starter $39/month (1 widget, 4 seats, 250 conversations), Basic $69/month (2 widgets, unlimited seats, 1,000 conversations), Pro $99/month (5 widgets, unlimited seats, 5,000 conversations, white label, help desk, AI Assist), Business $199/month (10 widgets, unlimited seats, 10,000 conversations, real-time translation); Lite $29/month ($21/month billed annually, 1 seat, 1 widget, 60 conversations); annual billing saves 20%; no per-seat pricing on Basic plans and above.
- Free allowance
Official homepage reviewed 2026-11-02: 14-day free trial, no credit card required; Starter $39/month (1 widget, 4 seats, 250 conversations), Basic $69/month (2 widgets, unlimited seats, 1,000 conversations), Pro $99/month (5 widgets, unlimited seats, 5,000 conversations, white label, help desk, AI Assist), Business $199/month (10 widgets, unlimited seats, 10,000 conversations, real-time translation); Lite $29/month ($21/month billed annually, 1 seat, 1 widget, 60 conversations); annual billing saves 20%; no per-seat pricing on Basic plans and above.
- Best suited to
Businesses that want AI customer support answered from Teams, Slack or Google Chat
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Businesses that want AI customer support answered from Teams, Slack or Google Chat
Limits and trade-offs
Conversation limits apply per plan (250 to 10,000 per month); the AI only answers from content it was trained on and hands off when it cannot answer confidently.
Plans and free allowances
Official homepage reviewed 2026-11-02: 14-day free trial, no credit card required; Starter $39/month (1 widget, 4 seats, 250 conversations), Basic $69/month (2 widgets, unlimited seats, 1,000 conversations), Pro $99/month (5 widgets, unlimited seats, 5,000 conversations, white label, help desk, AI Assist), Business $199/month (10 widgets, unlimited seats, 10,000 conversations, real-time translation); Lite $29/month ($21/month billed annually, 1 seat, 1 widget, 60 conversations); annual billing saves 20%; no per-seat pricing on Basic plans and above.
Evidence
Official homepage ↗ (reviewed 2026-11-02)
Official published page review; no authenticated product test
Dates: Last reviewed 2026-11-02. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Social Intents
Social Intents is an AI customer support and live chat platform for Microsoft Teams, Slack and Google Chat: one platform for website chat, WhatsApp, SMS and email, with teams answering customers directly from the collaboration tools they already use. AI agents handle routine questions, qualify leads and provide support automatically — resolving a claimed 75% of inquiries — while human teammates step in for the conversations that matter. The AI trains on the entire website in seconds from a URL or uploaded PDFs and help docs, works with ChatGPT, Claude or Gemini (switchable anytime), supports 80+ languages, and performs AI Actions like looking up orders, booking meetings and updating systems. A help desk is built in, turning any conversation into a ticket, and there is no per-seat pricing on Basic plans and up.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Social Intents
- Teams already living in Microsoft Teams, Slack or Google Chat
- Ecommerce stores needing instant 24/7 first answers
- Businesses that want AI plus human handoff without per-seat pricing
When to choose something else
- Teams that need unlimited conversations on the Starter plan, since it caps at 250 per month
- Buyers who want per-seat pricing, since Basic plans and up use unlimited seats
A practical starting workflow
- Create an account with a 14-day full-access trial, no credit card required
- Connect Teams, Slack or Google Chat, or use the built-in web Inbox
- Add one line of code or a WordPress/Shopify plugin to the website
- Train the AI agent on the website URL or uploaded docs
- Let AI answer first and hand off complex conversations to the team
Check before committing
- Vendor claims on the official page are not guarantees; actual results, quality and availability must be tested in the product.
- Prices and features may change after this review; recheck the official site before purchase or signup.
Common questions
What is Social Intents?
A live chat and AI chatbot platform that lets businesses provide customer support directly from Microsoft Teams, Slack or Google Chat, combining AI chatbots that handle 75% of questions automatically with human live chat.
How much does Social Intents cost?
14-day free trial with no credit card; Starter $39/month, Basic $69/month, Pro $99/month, Business $199/month, and Lite $29/month ($21/month billed annually); annual billing saves 20%.
How do I train the AI agent?
Enter a URL or upload PDFs and help docs, and the AI agent instantly learns the products, services and brand voice; pick ChatGPT, Claude or Gemini and switch anytime.
Compare approaches for this task
- SiteSpeakAI — Businesses that want a trained AI agent answering, qualifying and booking from their own website
- Skills.sh — Agent developers and teams looking for reusable skills with real usage signal
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.