Saleforce Agentforce
A tool to create customized AI agents for automating customer service, sales support, and operational tasks.
At a glance
Free + paid · Source review 2026-11-02- Price & billing
Official pricing page reviewed 2026-11-02: Foundations $0 (free start, includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes); Flex Credits $500 per 100k credits; Conversations $2 per conversation; Agentforce add-ons $125/user/month; Industries add-ons $150/user/month; Max Edition from $550/user/month (includes 2.75M Flex Credits per org per year); User License $5/user/month (requires Flex Credits); Coworker User License $50/user/month.
- Free allowance
Official pricing page reviewed 2026-11-02: Foundations $0 (free start, includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes); Flex Credits $500 per 100k credits; Conversations $2 per conversation; Agentforce add-ons $125/user/month; Industries add-ons $150/user/month; Max Edition from $550/user/month (includes 2.75M Flex Credits per org per year); User License $5/user/month (requires Flex Credits); Coworker User License $50/user/month.
- Best suited to
Salesforce customers who want AI agents inside their CRM workflows with consumption-based pricing
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Salesforce customers who want AI agents inside their CRM workflows with consumption-based pricing
Limits and trade-offs
Enterprise Salesforce product: pricing depends on edition, add-ons and usage; unused Flex Credits do not roll over; User License requires Flex Credits.
Plans and free allowances
Official pricing page reviewed 2026-11-02: Foundations $0 (free start, includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes); Flex Credits $500 per 100k credits; Conversations $2 per conversation; Agentforce add-ons $125/user/month; Industries add-ons $150/user/month; Max Edition from $550/user/month (includes 2.75M Flex Credits per org per year); User License $5/user/month (requires Flex Credits); Coworker User License $50/user/month.
Evidence
Official homepage ↗ (reviewed 2026-11-02), Official pricing page ↗ (reviewed 2026-11-02)
Live-browser page review; no authenticated product test
Dates: Last reviewed 2026-11-02. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Saleforce Agentforce
Salesforce Agentforce is Salesforce’s enterprise AI agent platform for building, running and scaling AI agents across customer-facing and employee-facing work, with usage tracked through Digital Wallet.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Saleforce Agentforce
- Salesforce customers who want AI agents inside Sales, Service or Field Service workflows
- Enterprises that want consumption-based agent pricing tied to actions or conversations
When to choose something else
- Small teams that need a standalone agent tool without a Salesforce commitment
- Buyers who need fixed per-seat pricing without usage metering
A practical starting workflow
- Describe the agent use case for customers or employees
- Build the agent with Agentforce Builder and Prompt Builder
- Run the agent for customer-facing or employee-facing work
- Monitor consumption in near real time through Digital Wallet
- Scale with Flex Credits or Conversations as usage grows
Check before committing
- Vendor claims on the official page are not guarantees; actual results, quality and availability must be tested in the product.
- Prices and features may change after this review; recheck the official site before purchase or signup.
Common questions
What is Salesforce Agentforce?
Salesforce’s AI agent platform for building, running and scaling AI agents for customer-facing and employee-facing work.
How much does Agentforce cost?
Foundations starts at $0; Flex Credits are $500 per 100k credits and Conversations are $2 per conversation; add-ons are $125/user/month, Industries add-ons $150/user/month, Max Edition from $550/user/month, User License $5/user/month and Coworker User License $50/user/month.
Do unused Flex Credits roll over?
No. The official pricing FAQ states unused Flex Credits do not roll over into subsequent subscription terms.
Compare approaches for this task
- CrewAI — Builders and teams that want to design collaborative AI agents, crews, and flows and run them in production.
- Manus — People who want a general AI agent to carry out a whole multi-step task — research, slides, a website, a game, a video, or a design — from a plain-language request instead of doing each step in separate tools.
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.