PaperChat
Customer support AI agents for online stores, with live order lookups and human handover.
At a glance
Price not confirmed · Source review 2026-11-04- Price & billing
No charge fact is recorded: amounts appear in $ without a named currency in the text read. Basic $35, Pro $99, and Enterprise $399 per month, with 4,000, 10,000, and 40,000 message credits; every plan starts with a 7-day free trial.
- Free allowance
Basic $35, Pro $99, and Enterprise $399 per month, with 4,000, 10,000, and 40,000 message credits; every plan starts with a 7-day free trial.
- Best suited to
Online stores that get repetitive order, size, and refund questions at all hours and want live answers, not FAQ repeats.; Store owners who want an agent connected to the store, with lead capture and human handover when a person is needed.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Online stores that get repetitive order, size, and refund questions at all hours and want live answers, not FAQ repeats.; Store owners who want an agent connected to the store, with lead capture and human handover when a person is needed.
Limits and trade-offs
Users who want a permanently free support agent, since every plan starts with a 7-day free trial, not a free plan.; Users who need more than 1 AI chatbot and a 25 MB knowledge base without upgrading, since those are the Basic plan limits.
Plans and free allowances
No charge fact is recorded: amounts appear in $ without a named currency in the text read. Basic $35, Pro $99, and Enterprise $399 per month, with 4,000, 10,000, and 40,000 message credits; every plan starts with a 7-day free trial.
Evidence
Official homepage ↗ (reviewed 2026-11-04), Official pricing page ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at PaperChat
Paperchat builds customer support AI agents for online stores that learn products, policies, and pages, then answer on the website, Telegram, Instagram, and Messenger. It looks up live product and order details, captures leads, and hands the conversation to a person when needed, with Shopify, WooCommerce, and WordPress actions.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose PaperChat
- Online stores that get repetitive order, size, and refund questions at all hours and want live answers, not FAQ repeats.
- Store owners who want an agent connected to the store, with lead capture and human handover when a person is needed.
When to choose something else
- Users who want a permanently free support agent, since every plan starts with a 7-day free trial, not a free plan.
- Users who need more than 1 AI chatbot and a 25 MB knowledge base without upgrading, since those are the Basic plan limits.
A practical starting workflow
- Connect the store so Paperchat learns products, policies, and pages.
- Let the agent answer on the website, Telegram, Instagram, and Messenger, looking up live order details.
- Hand conversations to a person when needed, and review analytics and conversation history.
Check before committing
- Plan amounts appear in $ without a named currency in the text read; message credits are approximate conversation counts on the page.
- Review is limited to the official homepage and pricing page text read on 2026-11-04; no product run, no account, no purchase.
Common questions
What is Paperchat?
A customer support AI agent for online stores that learns products, policies, and pages and answers on websites, Telegram, Instagram, and Messenger.
How is it different from a basic chatbot?
It looks up live product and order details and reads back the status, instead of sending customers to a tracking page or repeating an FAQ page.
What do plans cost?
Basic is $35 per month with 4,000 message credits and 1 AI chatbot, Pro is $99 per month with 10,000 credits and 3 chatbots, and Enterprise is $399 per month with 40,000 credits and 5 chatbots; every plan starts with a 7-day free trial.
Compare approaches for this task
- Parallel AI — Businesses that want AI employees for sales, content, support, and workflows, trained on their own business.; Teams already using HubSpot, Salesforce, Slack, Gmail, Shopify, and similar tools, since Parallel AI connects to them.
- Paka AI — Small businesses that want one living canvas where customers can ask, book, and buy instead of a static website.; Creators and service sellers who want to turn a moment of inspiration into a course, booking, or lasting customer connection.
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.