Optlo
AI customer support software, built around your business and your AI account.
At a glance
Price not confirmed · Source review 2026-11-04- Price & billing
All prices are in USD on the pricing page: Starter $19 per month, or $16 per month with $190 billed annually; Growth $59 per month, or $49 per month with $590 billed annually, with 2 months free on yearly billing; Custom is contact-sales. The free try is a trial including AI usage, not a permanent free tier, so no structured fact is recorded here.
- Free allowance
All prices are in USD on the pricing page: Starter $19 per month, or $16 per month with $190 billed annually; Growth $59 per month, or $49 per month with $590 billed annually, with 2 months free on yearly billing; Custom is contact-sales. The free try is a trial including AI usage, not a permanent free tier, so no structured fact is recorded here.
- Best suited to
SaaS teams that want AI support without bundled-AI markups, since Optlo lets teams bring their own AI account and pay the provider directly.; support teams that need workflow control, since a visual editor controls when the AI responds, what it can access, and what happens next, with per-stage model choices.; teams that want chat, handoff and deflection in one place, since Optlo covers a chat widget, human handoff, ticket deflection and Stripe and API connectors.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
SaaS teams that want AI support without bundled-AI markups, since Optlo lets teams bring their own AI account and pay the provider directly.; support teams that need workflow control, since a visual editor controls when the AI responds, what it can access, and what happens next, with per-stage model choices.; teams that want chat, handoff and deflection in one place, since Optlo covers a chat widget, human handoff, ticket deflection and Stripe and API connectors.
Limits and trade-offs
teams that need more than 500 active conversations per month on Starter, since Starter caps at 500 and Growth at 2,000.; teams that want a bundled AI account with no provider setup, since Optlo requires connecting the team's own AI account.
Plans and free allowances
All prices are in USD on the pricing page: Starter $19 per month, or $16 per month with $190 billed annually; Growth $59 per month, or $49 per month with $590 billed annually, with 2 months free on yearly billing; Custom is contact-sales. The free try is a trial including AI usage, not a permanent free tier, so no structured fact is recorded here.
Evidence
Official homepage ↗ (reviewed 2026-11-04), Official pricing page ↗ (reviewed 2026-11-04), Official features page ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Optlo
Optlo is AI customer support software built around the team's own AI account: build and deploy AI support agents, customise workflows with a visual editor, and control models, access and costs at every stage, without bundled-AI markups. Plans are in USD, with Starter at $19 per month and Growth at $59 per month, covering 500 or 2,000 active conversations, seats, workflows, website sources and notes, plus a chat widget, human handoff, ticket deflection and Stripe and API connectors.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Optlo
- SaaS teams that want AI support without bundled-AI markups, since Optlo lets teams bring their own AI account and pay the provider directly.
- support teams that need workflow control, since a visual editor controls when the AI responds, what it can access, and what happens next, with per-stage model choices.
- teams that want chat, handoff and deflection in one place, since Optlo covers a chat widget, human handoff, ticket deflection and Stripe and API connectors.
When to choose something else
- teams that need more than 500 active conversations per month on Starter, since Starter caps at 500 and Growth at 2,000.
- teams that want a bundled AI account with no provider setup, since Optlo requires connecting the team's own AI account.
A practical starting workflow
- Connect your own AI provider account, so AI costs go to the provider directly with no Optlo markup.
- Build the support agent in the visual editor, choosing when the AI responds, what it can access, and what happens next, with different models per stage.
- Embed the chat widget on unlimited websites, deflect tickets, hand off to humans when needed, and scale conversations with add-ons.
Check before committing
- The free try includes AI usage according to the pricing page, but the trial length and limits are not spelled out in the text read, so it is not recorded as a permanent free tier.
- Response-time claims such as hours dropping to seconds are a homepage testimonial, not a measured result for any specific team.
- The user's own AI provider costs are separate from Optlo's plan prices, since Optlo charges only to power the agent while the provider is paid directly.
Common questions
What is Optlo?
AI customer support software built around the user's own AI account: build and deploy AI support agents, customise workflows, and control cost as the team scales.
How does Optlo pricing work?
Connect your own AI provider account and pay the provider directly, while Optlo powers the agent; Optlo does not mark up AI costs.
What do Starter and Growth include?
Starter covers 500 active conversations per month, 1 seat, 3 workflows, 100 website sources and 1,000 notes; Growth covers 2,000 conversations, 3 seats, 8 workflows, 100 sources and 1,000 notes.
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Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.