Lyro
AI customer service agent that automates support interactions.
At a glance
Paid · Source review 2026-11-04- Price & billing
Lyro AI Agent as a standalone product starts at $32.50 per month in USD, from 50 Lyro AI conversations, with a 7-day free trial; a Lyro conversation starts from $0.5, and every Tidio account starts with 50 Lyro conversations for free. Tidio bundle plan figures are page observations in $ without a named currency: Free $0 per month, Starter $24.17 per month, Growth from $49.17 per month, Plus from $300 per month plus monthly usage, Premium contact sales.
- Free allowance
Lyro AI Agent as a standalone product starts at $32.50 per month in USD, from 50 Lyro AI conversations, with a 7-day free trial; a Lyro conversation starts from $0.5, and every Tidio account starts with 50 Lyro conversations for free. Tidio bundle plan figures are page observations in $ without a named currency: Free $0 per month, Starter $24.17 per month, Growth from $49.17 per month, Plus from $300 per month plus monthly usage, Premium contact sales.
- Best suited to
Support teams that want routine questions answered instantly without training a bot, since Lyro activates in one click and answers from your existing content.; Businesses whose support volume outgrows live chat alone, since Lyro conversations scale with a per-conversation price from $0.5 and standalone plans from $32.50 per month.; Teams that need human fallback, since questions outside Lyro's knowledge become tickets for a real agent.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Support teams that want routine questions answered instantly without training a bot, since Lyro activates in one click and answers from your existing content.; Businesses whose support volume outgrows live chat alone, since Lyro conversations scale with a per-conversation price from $0.5 and standalone plans from $32.50 per month.; Teams that need human fallback, since questions outside Lyro's knowledge become tickets for a real agent.
Limits and trade-offs
Buyers who need a recurring free Lyro tier, since the free element is 50 trial conversations per Tidio account, not ongoing free use.; Users who expect Lyro as a fully standalone free product, since Lyro is Tidio's agent and is sold standalone from $32.50 per month or inside Tidio plans.
Plans and free allowances
Lyro AI Agent as a standalone product starts at $32.50 per month in USD, from 50 Lyro AI conversations, with a 7-day free trial; a Lyro conversation starts from $0.5, and every Tidio account starts with 50 Lyro conversations for free. Tidio bundle plan figures are page observations in $ without a named currency: Free $0 per month, Starter $24.17 per month, Growth from $49.17 per month, Plus from $300 per month plus monthly usage, Premium contact sales.
Evidence
Lyro homepage ↗ (reviewed 2026-11-04), Tidio pricing ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at Lyro
Lyro is Tidio's AI customer service agent: it answers customer questions instantly with one-click activation and no training, counts a conversation as any customer interaction with at least one AI reply, and hands questions outside its knowledge to a human agent as a ticket. It is free to try with 50 conversations per Tidio account, then sold standalone from $32.50 per month or inside Tidio's plans, with conversation pricing from $0.5.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose Lyro
- Support teams that want routine questions answered instantly without training a bot, since Lyro activates in one click and answers from your existing content.
- Businesses whose support volume outgrows live chat alone, since Lyro conversations scale with a per-conversation price from $0.5 and standalone plans from $32.50 per month.
- Teams that need human fallback, since questions outside Lyro's knowledge become tickets for a real agent.
When to choose something else
- Buyers who need a recurring free Lyro tier, since the free element is 50 trial conversations per Tidio account, not ongoing free use.
- Users who expect Lyro as a fully standalone free product, since Lyro is Tidio's agent and is sold standalone from $32.50 per month or inside Tidio plans.
A practical starting workflow
- Connect Lyro to your Tidio channels and activate it in one click, with no training step.
- Let Lyro answer routine customer questions instantly, drawing on your existing content.
- Track what counts as a Lyro conversation: any interaction with at least one AI reply, however many messages it takes to solve.
- Escalate the rest: when a question is outside Lyro's knowledge, it creates a ticket so a real agent can answer, and review conversation limits as they refresh.
Check before committing
- The Lyro standalone amount is a starting price, and conversation pricing at $0.5 per conversation is described in the price note rather than recorded as a separate fact.
- Tidio bundle plan amounts are page observations in $ without a named currency, so no bundle charge fact is recorded; the page's USD note is tied to an add-on price, not to every plan figure.
- The 50 free Lyro conversations are a trial allowance per Tidio account, not a recurring free tier.
Common questions
What is Lyro?
Tidio's AI customer service agent: it answers customer questions without training and with one-click activation, and creates a ticket in your support solution when a question is outside its knowledge.
Is Lyro free?
It is free to try: every Tidio account starts with 50 Lyro conversations for free, and paid Lyro plans raise the limits after that.
What counts as a Lyro conversation?
A customer interaction initiated through any channel integrated with Tidio that has at least one reply from the AI agent, even if Lyro replies a dozen times or more to solve it.
What is Lyro Connect?
Lyro Connect is Tidio's related offering for connecting Lyro, with its own cost and setup, according to the homepage FAQ list; the pricing page covers it under the broader Tidio plans.
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Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.