HoverBot
Product-aware AI chat for ecommerce and marketplace teams.
At a glance
Free + paid · Source review 2026-11-04- Price & billing
Free $0/month verified: 25 solved conversations per month on one site. Store $19 per site per month with 100 solved conversations and $0.39 per extra conversation only with a spending cap set is a page observation in $ without a named currency.
- Free allowance
Free $0/month verified: 25 solved conversations per month on one site.
- Best suited to
Ecommerce and marketplace teams that want product-aware chat to turn product questions into qualified leads and checkouts.; Support leads who want first response cut from hours to seconds, with routine questions automated and human handoff with full context.; Legal and trust teams that want topic allowlists, PII masked before anything reaches the model, and full audit logs for every conversation.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Ecommerce and marketplace teams that want product-aware chat to turn product questions into qualified leads and checkouts.; Support leads who want first response cut from hours to seconds, with routine questions automated and human handoff with full context.; Legal and trust teams that want topic allowlists, PII masked before anything reaches the model, and full audit logs for every conversation.
Limits and trade-offs
Free plan users who want more than 25 solved conversations a month or no badge, since free covers 25 solved conversations on one site with a small Powered by HoverBot badge.; Teams that want the AI to keep starting conversations after included conversations or a cap run out, since the chat then falls back to inbox and escalation options instead.; Users who want a general-purpose chatbot outside ecommerce and marketplaces, since HoverBot is built for product-aware ecommerce and marketplace conversations.
Plans and free allowances
Free $0/month verified: 25 solved conversations per month on one site. Store $19 per site per month with 100 solved conversations and $0.39 per extra conversation only with a spending cap set is a page observation in $ without a named currency.
Evidence
Official homepage ↗ (reviewed 2026-11-04), Official pricing page ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at HoverBot
HoverBot is a product-aware AI chat platform for ecommerce and marketplace teams: answer product questions, recommend products and bundles, capture purchase intent, and route buyers to checkout or sales, with guardrails including PII masking by default, human handoff with context, and auditable logs, from a free tier of 25 solved conversations a month.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose HoverBot
- Ecommerce and marketplace teams that want product-aware chat to turn product questions into qualified leads and checkouts.
- Support leads who want first response cut from hours to seconds, with routine questions automated and human handoff with full context.
- Legal and trust teams that want topic allowlists, PII masked before anything reaches the model, and full audit logs for every conversation.
When to choose something else
- Free plan users who want more than 25 solved conversations a month or no badge, since free covers 25 solved conversations on one site with a small Powered by HoverBot badge.
- Teams that want the AI to keep starting conversations after included conversations or a cap run out, since the chat then falls back to inbox and escalation options instead.
- Users who want a general-purpose chatbot outside ecommerce and marketplaces, since HoverBot is built for product-aware ecommerce and marketplace conversations.
A practical starting workflow
- Connect the product catalog so the bot understands products, bundles, and checkout handoff.
- Let customers ask about products or needs; the AI recommends products and bundles and captures intent.
- Route ready buyers to checkout or sales, escalate sensitive conversations to a human with full context, and review dashboards for unresolved intents and knowledge gaps.
Check before committing
- The homepage frames onboarding as applying for a pilot and inviting design partners, while the pricing page presents Free and Store plans; both are described, and pilot gating is noted rather than resolved.
- Paid amounts are shown in $ without a named currency, so no paid-tier charge fact is recorded; only the Free tier $0 monthly allowance is a structured fact.
Common questions
What is HoverBot?
A product-aware AI chat for ecommerce and marketplace teams, handling the whole conversation with guardrails built in: PII masked by default, human handoff with context, and auditable logs.
What do the Free and Store plans include?
Free costs nothing and includes 25 solved conversations a month on one site, with a small Powered by HoverBot badge; Store costs $19 per site per month, includes 100 solved conversations, and charges $0.39 for each one after that, only if a spending cap is set.
What counts as a solved conversation?
A solved conversation is one where the AI answered, nobody had to step in, the visitor did not give a thumbs-down, and the conversation was not flagged as wrong; only those are counted, and everything else, including conversations answered by hand, is free.
Can costs run away on Store?
Yes. Extra conversations are off until a spending cap is set, so with no cap Store never costs more than $19 a month, with warnings at 80% and 100% once a cap is set.
Compare approaches for this task
- AgentHub — A platform to build and host AI automations with pre-built workflows.
- AIOProductOS — Product teams that want to build what pays, since the platform ties each customer record to feedback, revenue, work and code.; Companies that need enterprise controls, since the pricing page highlights EU and US data residency, BYOK encryption, SAML/SSO on Pro and 150+ compliance controls.
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.