HelpGenie
Customer-facing voice and chat platform trained on business knowledge.
At a glance
Price not confirmed · Source review 2026-11-04- Price & billing
Plan amounts are page observations in $ without a named currency, so no charge fact is recorded: Starter $199, Pro $299, Enterprise $499 per month; building a genie free of charge is stated without a $0 figure or limits, so no free fact is recorded.
- Free allowance
Plan amounts are page observations in $ without a named currency, so no charge fact is recorded: Starter $199, Pro $299, Enterprise $499 per month; building a genie free of charge is stated without a $0 figure or limits, so no free fact is recorded.
- Best suited to
Small businesses that miss calls and chats and want one genie answering from their own manuals, price lists, and SOPs around the clock.; Trades, automotive, marine, equipment, appliances, and similar businesses whose customers ask about hours, pricing, stock, and bookings.; Teams that want every channel on one knowledge base and one bill, instead of five separate tools with five invoices.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Small businesses that miss calls and chats and want one genie answering from their own manuals, price lists, and SOPs around the clock.; Trades, automotive, marine, equipment, appliances, and similar businesses whose customers ask about hours, pricing, stock, and bookings.; Teams that want every channel on one knowledge base and one bill, instead of five separate tools with five invoices.
Limits and trade-offs
Starter plan users who want phone and email channels, custom branding, custom voice, lead capture, or API access, since those are presented on Pro, while Starter covers one genie on one website channel.; Businesses that need multiple genies across sites or brands, since that is presented on Enterprise with a dedicated account manager and custom SLAs.; Users who want per-call metering, since Help Genie states every plan is a flat monthly price with fair-use limits and no per-call or per-conversation charges.
Plans and free allowances
Plan amounts are page observations in $ without a named currency, so no charge fact is recorded: Starter $199, Pro $299, Enterprise $499 per month; building a genie free of charge is stated without a $0 figure or limits, so no free fact is recorded.
Evidence
Official homepage ↗ (reviewed 2026-11-04), Official pricing page ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at HelpGenie
Help Genie is a customer-facing voice and chat platform for businesses: train a genie on manuals, pricing, hours, stock, FAQs, and websites, and let it answer sales, service, and support conversations across web chat, voice widget, QR, phone, and email, on flat monthly plans with no per-call meters.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose HelpGenie
- Small businesses that miss calls and chats and want one genie answering from their own manuals, price lists, and SOPs around the clock.
- Trades, automotive, marine, equipment, appliances, and similar businesses whose customers ask about hours, pricing, stock, and bookings.
- Teams that want every channel on one knowledge base and one bill, instead of five separate tools with five invoices.
When to choose something else
- Starter plan users who want phone and email channels, custom branding, custom voice, lead capture, or API access, since those are presented on Pro, while Starter covers one genie on one website channel.
- Businesses that need multiple genies across sites or brands, since that is presented on Enterprise with a dedicated account manager and custom SLAs.
- Users who want per-call metering, since Help Genie states every plan is a flat monthly price with fair-use limits and no per-call or per-conversation charges.
A practical starting workflow
- Drop in existing materials such as FAQ pages, price lists, websites, policies, manuals, and SOPs so the genie ingests them.
- Set a custom prompt and goals for the genie, with standard or custom voice and personality depending on plan.
- Let the genie answer across web chat, voice, QR, phone, and email, with transcripts and email reports to review.
Check before committing
- Plan amounts are shown in $ without a named currency, so no charge fact is recorded; the free-try route is described as building and testing a genie with real conversations and no credit card, with no $0 figure or limits stated, so no free fact is recorded.
- The guessed FAQ path returns a page-not-found page, so the FAQ answers below are drawn from the pricing page questions section and the homepage, not a separate FAQ page.
Common questions
How much does Help Genie cost?
Three plans are stated: Starter at $199 a month, Pro at $299 a month, and Enterprise at $499 a month, with Pro the most popular plan running every channel off one knowledge base on one bill.
Do you charge per call or per conversation?
No. Every plan is a flat monthly price with generous fair-use limits, so a busy month never turns into a surprise bill; if volume outgrows a plan, the conversation moves to Enterprise rather than metering.
Can I try Help Genie before paying?
Yes. The free route lets a business build a genie and test it with real conversations, with no credit card required, upgrading to a paid plan whenever ready.
What is a genie trained on?
The business's own content: manuals, pricing, hours, stock, FAQ pages, price lists, websites, policies, and SOPs, which the genie re-checks for changes.
Compare approaches for this task
- AgentHub — A platform to build and host AI automations with pre-built workflows.
- AIOProductOS — Product teams that want to build what pays, since the platform ties each customer record to feedback, revenue, work and code.; Companies that need enterprise controls, since the pricing page highlights EU and US data residency, BYOK encryption, SAML/SSO on Pro and 150+ compliance controls.
Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.