eesel.ai

A closer look at eesel.ai

eesel AI provides autonomous AI agents for customer service, content and operations that live inside the tools a team already uses, including Zendesk, Slack, Google Drive, Freshdesk, Notion and Shopify. Work is counted in credits: one ticket or chat an agent works on costs 1 credit. A free trial gives 100 credits with no card, and the Teammate plan starts at $299 per month for 500 credits.

Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.

When to choose eesel.ai

• Support teams that want an AI agent working inside their existing helpdesk (Zendesk, Freshdesk) and chat tools (Slack, chat bubble, email).
• Teams that want predictable per-ticket pricing: one ticket is 1 credit however many replies go back and forth.
• Teams that want to try the full product before paying: the free trial includes every feature and every integration with 100 credits and no card.

When to choose something else

• Teams that need credits to last beyond the month: unused credits do not roll over; they reset at the start of each billing month.
• Teams that need SSO and MFA, custom data residency, HIPAA with a signed BAA, or a security review and DPA while staying on Teammate: those are Enterprise features, not part of Teammate.
• Teams that expect agents to keep working after credits run out: agents pause until credits reset unless overage is turned on.

A practical starting workflow

1. Start free with 100 credits and no card, then connect a helpdesk or other channel and add knowledge sources such as Google Docs or Zendesk articles.
2. Set up from the dashboard, or from the terminal with npx @eesel/cli: check whoami, list agents, and select the intended workspace and agent before writing anything.
3. Let the agent draft replies and triage incoming tickets, with questions asked in the dashboard mostly free of credit charges.
4. Watch the dashboard credit bar and move up or down a Teammate size at any time; moving up takes effect straight away.
5. If credits run out, agents pause until the reset, or turn on overage with a monthly cap (extra credits $0.80 each).

Check before committing

• The free offer is a trial, not a recurring free plan: the pricing FAQ asks 'Is the free plan a trial?' and answers 'Yes. You get 100 credits to try everything'.
• SOC 2 Type II is stated as underway, not complete; security documents and DPA are available on request under NDA.
• Paying a year upfront gets two months free, but no annual totals are stated on the pricing page read, so no annual fact is recorded.
• This page is based on public website text only (text fetch); the product was not run and no account was created.

Common questions

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