CCX.AI
AI-powered customer communication platform that unifies voice, video, chat and PSTN with real-time analytics and agent assist.
At a glance
Price not confirmed · Source review 2026-11-04- Price & billing
The pricing page lists a Free public plan labelled "Worth $6" (best for startups and small teams who want to start risk-free and pay only for usage, with no agent licence fee) and a Pro pay-as-you-go plan (Base $29, agent licence $9.90 per agent, voice $0.011 per minute, SMS $0.0201 per message, video and screen share $0.033 per minute, storage $0.006 per MB, business numbers $1.55 per number per month). All amounts are page observations in $ without a named currency, so no charge fact is recorded; the $6 label on the Free plan is unexplained on the page and is not recorded as a free-tier amount. A 30-day free trial banner appears across the site, but no trial terms beyond the banner were read, so no trial fact is recorded.
- Free allowance
The pricing page lists a Free public plan labelled "Worth $6" (best for startups and small teams who want to start risk-free and pay only for usage, with no agent licence fee) and a Pro pay-as-you-go plan (Base $29, agent licence $9.90 per agent, voice $0.011 per minute, SMS $0.0201 per message, video and screen share $0.033 per minute, storage $0.006 per MB, business numbers $1.55 per number per month). All amounts are page observations in $ without a named currency, so no charge fact is recorded; the $6 label on the Free plan is unexplained on the page and is not recorded as a free-tier amount. A 30-day free trial banner appears across the site, but no trial terms beyond the banner were read, so no trial fact is recorded.
- Best suited to
Support teams that need one platform for calls, chat, video, and analytics, and startups that want to start without an agent licence fee.
Fit is editorial guidance, not a measured result.- Platforms
Access: not separately verified. Operating systems not separately verified.
Published-source facts and editorial guidance. No product test is implied. Confirm current conditions before purchase.
No product screenshot is claimed for this listing. Use the official website ↗ to inspect the current interface.
What to know before choosing
Good fit
Support teams that need one platform for calls, chat, video, and analytics, and startups that want to start without an agent licence fee.
Limits and trade-offs
SMS and Mail are marked coming soon on the pages read; the Pro plan is usage-priced per unit, not a flat monthly rate; plan amounts are shown in $ without a named currency.
Plans and free allowances
The pricing page lists a Free public plan labelled "Worth $6" (best for startups and small teams who want to start risk-free and pay only for usage, with no agent licence fee) and a Pro pay-as-you-go plan (Base $29, agent licence $9.90 per agent, voice $0.011 per minute, SMS $0.0201 per message, video and screen share $0.033 per minute, storage $0.006 per MB, business numbers $1.55 per number per month). All amounts are page observations in $ without a named currency, so no charge fact is recorded; the $6 label on the Free plan is unexplained on the page and is not recorded as a free-tier amount. A 30-day free trial banner appears across the site, but no trial terms beyond the banner were read, so no trial fact is recorded.
Evidence
Official homepage ↗ (reviewed 2026-11-04), Official pricing page ↗ (reviewed 2026-11-04), Official features page ↗ (reviewed 2026-11-04), Official about page ↗ (reviewed 2026-11-04)
Official published documentation reviewed; not a product test
Dates: Last reviewed 2026-11-04. Last reviewed is the latest source or editorial review date; it is not a content-change date.
A closer look at CCX.AI
CCXAI (Care Connect Experience) is an AI-powered customer communication platform from SBNA Software Solutions that unifies calls, chat, PSTN, voice and video conferencing with real-time analytics, sentiment analysis, and AI Agent Assist.
Editorial guidance based on published documentation. The workflow below is a suggested starting point, not a measured product result.
When to choose CCX.AI
- A support team that needs one platform for calls, chat, voice and video instead of separate point tools.
- A business that wants live analytics, sentiment analysis, and agent assist behind its customer conversations.
- A startup or small team that wants to start without an agent licence fee and pay only for usage.
- A team that needs the contact platform connected to its CRM and business apps, or extended through an API.
When to choose something else
- A team that needs SMS or email as a live channel now: both are marked coming soon on the pages read.
- A buyer that wants a single flat monthly price: the Pro plan is usage-priced per unit, not a flat rate.
- An individual looking for a self-serve consumer app: CCXAI is presented as a business platform with a sales call route, not a personal tool.
A practical starting workflow
- Start the 30-day free trial from the site banner, or schedule a call with the vendor team.
- Connect the channels the team uses: call, chat, PSTN, voice and video conferencing, plus screen sharing.
- Link the platform to the team's CRM and business apps, or extend it through the API for custom solutions.
- Let agents work with AI Agent Assist, real-time transcriptions and translations, and sentiment analysis during conversations.
- Review real-time and historical analytics, then scale on the Pro pay-as-you-go plan's per-unit rates.
Check before committing
- All plan amounts on the pricing page are shown in $ without a named currency, so no charge fact is recorded; the Free plan's 'Worth $6' label is unexplained on the page and is not recorded as a free-tier amount.
- SMS and Mail are listed as 'Coming soon' on the site navigation, not as available channels on the pages read.
- The 30-day free trial appears only as a site-wide banner; no trial terms beyond the banner were read, so no trial fact is recorded.
- This page is based on public website text only (text fetch); no CCXAI deployment was run and no outcome was measured.
Common questions
What is CCXAI?
CCXAI (Care Connect Experience) is an AI-powered platform that transforms customer engagement through AI agents and omni-channel communication, with real-time analytics, Agent Assist, seamless integration, and intelligent automation.
Which channels and integrations does CCXAI offer?
The site lists Call, Chat and PSTN, voice and video conferencing, and screen sharing; SMS and Mail are marked 'Coming soon'. It also lists CRM and business-app integration and API support for custom solutions.
What does CCXAI cost?
The pricing page lists a Free public plan (labelled 'Worth $6', best for startups and small teams who want to start risk-free and pay only for usage, with no agent licence fee) and a Pro pay-as-you-go plan (Base $29, agent licence $9.90 per agent, voice $0.011 per minute, business numbers $1.55 per number per month). Amounts are shown in $ without a named currency, so they are page observations, not recorded charge facts.
Is there a free trial?
A site-wide banner offers a 30-day free trial with no commitments and no hidden fees. No trial terms beyond that banner were read on the pages reviewed.
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Sources and checks
Last source review is not a date of product testing. No rating or test result is implied by inclusion. Check the current plan and terms before buying.