Ochatbot vs Tiledesk
No hands-on testing was done, so no quality winner is claimed. The split is plug-and-play ecommerce versus open-source flexibility. Ochatbot is a free AI chatbot platform for ecommerce (directory record, 2026-11-04: homepage presents a free platform, no plan prices listed); its $29/month Scripted/Generative and $495/month Pro figures come from carthook listings in a Shopify-app context and are listing figures, not verified current prices. Tiledesk offers a chatbot and live-chat widget platform with an open-source core you can self-host, across multiple channels (directory record, 2026-11-02: no tier amount verified on the homepage read), so its old Starter €49 / Pro €149 / Business €499 ladder is not used here. If your store runs on Shopify and you want a quick setup, Ochatbot's free platform framing fits a trial; if you need to self-host, customize deeply, or run across many channels, Tiledesk's open-source model is the advantage.
| Decision point | Ochatbot | Tiledesk |
|---|---|---|
| Best suited to | Online stores that want an AI shopping assistant for recommendations, support and quizzes. | Enterprises building agentic AI with human oversight |
| Plans and cost | The homepage presents the platform as a free AI chatbot platform for ecommerce; no plan prices were listed on the homepage text read, so no charge is recorded here. | No tier amount was verified on the official homepage reviewed on 2026-11-02; recheck official pricing before purchase. |
| Limitations | The homepage text read centers on store chatbots and demos; plan prices and integration limits are not recorded here. | No tier amount was verified on the official page reviewed. |
Use the same input
Install the widget on a test store, build a bot that answers the 10 most common pre-sales questions, and measure setup time plus monthly cost at 1,000 conversations.
What a successful result must preserve
The tool must provide a chatbot widget for a website, offer a free tier or trial, publish its pricing, and support ecommerce or multi-channel deployment.
Evidence and test status
Official specification comparison. Pricing below comes from each vendor's published pricing and directory listings, re-checked 2026-10-24. We did not run a scored conversation test; no quality ranking is claimed.
- Ochatbot — Ochatbot homepage ↗ (reviewed 2026-11-04)
- Tiledesk — Official homepage ↗ (reviewed 2026-11-02)