Crisp vs CoSupport

Crisp is the established live-chat plus AI chatbot platform for SMBs — multichannel inbox, knowledge-base-trained bots, human handoff. CoSupport is a newer entrant in the same AI-support lane. Neither tool's current plan pricing was verifiable at draft time — check both official sites. Both target smaller teams than the Intercom/Ada tier, so the honest move is a free trial of each on your own help-center content rather than a spec comparison. No measured winner is claimed here.

Decision point	Crisp	CoSupport
Best suited to	Small and mid-sized teams that want live chat, a shared omnichannel inbox, and AI support agents at a flat per-workspace price.	Support teams drowning in repetitive Tier 1 tickets across chat, email and voice.; Teams that want to pay per resolved ticket rather than per seat.
Plans and cost	The Free plan is free forever with 2 seats included and no AI credits. Mini is $45 per month, per workspace (4 seats), Essentials is $95 per month, per workspace (10 seats), and Plus is $295 per month, per workspace (20+ seats); every plan can be tried free for 14 days, and Enterprise is custom-priced.	The current pricing page charges $0.50 per resolved ticket (USD in the page structured data) with the first 1,000 AI responses free in a 30-day pilot on real tickets. No charge fact is recorded, because the frozen evidence carries an older per-resolution figure that the current page supersedes; only the pilot fact, which matches the current page, is recorded.
Limitations	The free plan includes 2 seats and no AI credits, and AI usage on paid plans is capped by included credits ($5 on Mini, $25 on Essentials, $75 on Plus). Higher tiers are needed for the ticketing system, white labelling, and the full AI-first support suite.	The free pilot covers 1,000 AI responses, roughly 300 to 1,000 resolved tickets.; After the pilot, billing is per resolution, so costs scale with resolved volume.

Decision point

Crisp

CoSupport

Best suited to

Small and mid-sized teams that want live chat, a shared omnichannel inbox, and AI support agents at a flat per-workspace price.

Support teams drowning in repetitive Tier 1 tickets across chat, email and voice.; Teams that want to pay per resolved ticket rather than per seat.

Plans and cost

The Free plan is free forever with 2 seats included and no AI credits. Mini is $45 per month, per workspace (4 seats), Essentials is $95 per month, per workspace (10 seats), and Plus is $295 per month, per workspace (20+ seats); every plan can be tried free for 14 days, and Enterprise is custom-priced.

The current pricing page charges $0.50 per resolved ticket (USD in the page structured data) with the first 1,000 AI responses free in a 30-day pilot on real tickets. No charge fact is recorded, because the frozen evidence carries an older per-resolution figure that the current page supersedes; only the pilot fact, which matches the current page, is recorded.

Limitations

The free plan includes 2 seats and no AI credits, and AI usage on paid plans is capped by included credits ($5 on Mini, $25 on Essentials, $75 on Plus). Higher tiers are needed for the ticketing system, white labelling, and the full AI-first support suite.

The free pilot covers 1,000 AI responses, roughly 300 to 1,000 resolved tickets.; After the pilot, billing is per resolution, so costs scale with resolved volume.

Use the same input

Install both chat widgets on a staging site, train each on the same 20 help-center articles, and ask ten real customer questions to each.

What a successful result must preserve

Both bots must be trained on identical content, and a support agent must judge whether each answer would have deflected the ticket.

Evidence and test status

Pricing and feature comparison based on publicly available information. Plan prices, credit allowances and feature claims below come from the tools' official pricing pages or third-party 2026 pricing roundups, re-checked October 2026. We did not run a scored hands-on test; no quality ranking is claimed.

Open interactive comparison →